XGMA Boosts Service Skills to Improve User Experience

The intensive training session, held at XGMA's Jiaozuo production base, brought together 62 participants including 32 elite technicians from dealership service centers and company-owned stores nationwide, alongside 30 production and debugging specialists from the Jiaozuo facility.

As a leading Chinese construction machinery manufacturer, XGMA has prioritized technical knowledge transfer and service capability enhancement as strategic imperatives. The training curriculum addressed current technological trends and market demands, covering both conventional and new-energy loader systems to develop a world-class technical support team.

The program featured instruction from industry experts across several critical technical domains:

• Engine Systems: Shanghai New Power Company (Shangchai) specialists delivered in-depth training on 10E and 4H engine architecture, performance characteristics, and maintenance protocols.
• Electro-Mechanical Controls: Techbaijia experts provided comprehensive instruction on motor control systems, including operational principles and advanced troubleshooting techniques.
• Alternative Fuel Technologies: Anhui Geely Hanma Company instructors presented the latest developments in methanol-hydrogen power systems, including maintenance best practices.
• Electric HVAC Systems: Jingneng Air Conditioning technicians conducted specialized training on electric climate control systems for new-energy equipment.
• Flagship Product Analysis: XGMA's R&D department provided detailed technical briefings on methanol-direct-drive and methanol-range-extender loader models.
• Electrical System Maintenance: XGMA's service parts team conducted hands-on training for electrical system diagnostics and repair.

The training methodology emphasized practical application, with dedicated hands-on sessions following each theoretical module. Multiple loader models were available for direct technician practice, enabling participants to immediately apply classroom knowledge to real-world maintenance scenarios.

All participants successfully completed rigorous final assessments, demonstrating measurable improvement in technical competencies. These results validate both the trainees' dedication and XGMA's training program effectiveness.

This initiative represents XGMA's ongoing investment in customer support infrastructure, creating a robust technical knowledge base across its service network. The enhanced capabilities will translate to faster response times and higher-quality maintenance services for equipment operators nationwide.

XGMA plans to continue expanding its technical training programs, viewing service team upskilling as fundamental to customer satisfaction and industry advancement. The company maintains that continuous improvement in service capabilities remains essential for building lasting customer relationships and driving mutual success in the construction equipment sector.